FIGHT AGAINST EXPLOITATION The prison and jail communication industry is ripping off incarcerated people and their families. Join us in the fight to end this exploitation, so that people behind bars and their families can afford to stay in touch.

Thank you,

—Peter Wagner, Executive Director Donate

Phones archives

Some legislators are beginning to take notice of the abusive video visitation industry. Policymakers across the country should consider adopting legislation so that incarcerated people and their families are not prevented from face-to-face contact during difficult times.

by Lucius Couloute, April 10, 2017

As our research has shown, local jails are increasingly replacing in-person visits with expensive and poorly implemented video visitation systems.

Fortunately, some policymakers are taking notice. Illinois State Rep. Carol Ammons introduced a bill earlier this year that would protect in-person visitation from being eliminated in Illinois correctional facilities and limit the cost of video visits. There is also active legislation in New Jersey that would guarantee face-to-face family visits for incarcerated individuals, cap video costs at 11 cents a minute, and ban fees on professional video visits from lawyers and clergy.

Policymakers across the country should consider adopting similar legislation so that incarcerated people and their families are not prevented from in-person contact during difficult times. Preserving face-to-face visitation is not just humane, it’s good policy because contact between incarcerated people and their loved ones is proven to reduce the likelihood that an individual will re-offend after release.

For more information on this issue and efforts to protect in-person visitation, see our report on the video visitation industry.

We explain what's next and what the families can expect on telephone justice.

by Peter Wagner, February 8, 2017

On Monday, arguments were heard in a federal court case challenging the Federal Communications Commission’s regulations of the prison and jail telephone industry. A decision is not expected for several months, but there are a few updates to share nevertheless.

Centurylink, Global Tel*Link, Pay Tel, Securus Technologies, and Telmate sued the FCC when it started regulating the industry. Shortly thereafter, the Prison Policy Initiative joined with the D.C. Prisoners’ Legal Services Project, Citizens United for Rehabilitation of Errants (CURE), The Campaign for Prison Phone Justice, and the Office of Communication, Inc. of the United Church of Christ as intervenors in support of the government respondents in the case, and we were all represented by the Institute for Public Representation at the Georgetown University Law Center. By joining the case, we could help the FCC defend its orders, and ensure that the unique interests of the families and other stakeholders were represented in the case. The recent presidential election made our 2013 decision to intervene especially important.

The presidential election reshuffled the seats at the FCC. Ajit Pai, a commissioner since 2012 was made Chairman, and even though Pai had previously condemned the market failure caused by the corrupt commission system, he ultimately voted against the FCC’s regulations of the industry. And on January 31, the FCC told the Court that it was not going to defend two aspects of the regulations. Even as the FCC refused to support its own regulations, our attorney, Andrew Schwartzman, was able to defend the FCC’s work before the Court. We’re glad we intervened.

We don’t know what the Court is going to decide, and we don’t yet know how or whether Chairman Pai wants the FCC to address what he saw as “market failure” in the prison and jail telephone market.

All of this will become clearer over the next few months, but that leaves us with the immediate question of what families with loved ones behind bars can expect to pay. That too is complicated, in part because the Court stayed part of the FCC’s regulations.

Some states like Alabama have stricter regulations, and some prisons and jails have negotiated better deals for the families, but under the currently-enforceable federal rules:

  • For both prisons and jails, inter-state calls will continue to be capped at a maximum of $0.21-$0.25/minute for debit/prepaid or collect, respectively. (These are the rate caps that went into effect in February 2014. For now, in-state calls are not subject to rate caps.)

In addition, the abusive hidden fees for both inter-state and in-state calls, which our report Please Deposit All of Your Money: Kickbacks, Rates, and Hidden Fees in the Jail Phone Industry found can easily double the price of a call, are now capped at:

  • Payment by phone or website: $3 (previously up to $10)
  • Payment via live operator: $5.95 (previously up to $10)
  • Paper bills: $2 (previously up to $3.49)
  • Markups and hidden fees embedded within Western Union and MoneyGram payments: $0 (previously up to $6.95)
  • Markups and hidden profits on mandatory taxes and regulatory fees: $0 (We’ve seen these markups and hidden profits on “mandatory” taxes be 25% of the cost of the call)
  • All other ancillary fees: $0. (There are many of these charges. Some of the most egregious ones are $10 fees for refunds, $2.50/month for “network infrastructure” and a 4% charge for “validation”.)

Later, if we are successful in Court and nothing else happens:

  • In-state calls will be capped at $0.21-$0.25/minute, just like interstate calls. (This is particularly important because 92% of calls from prisons and jails are in-state, and because in the absence of regulation, jails are increasing the cost of these calls to up to an exploitative $1.50 a minute.
  • The companies will be prohibited from defying the FCC’s rate caps by steering families to abusive “single call” products like Text2Connect™ and PayNow™ that charge $9.99-$14.99 for a single call.

Stay tuned.

Comments (6)

From state and federal legislation to the press, support for in-person visits continues to grow.

by Bernadette Rabuy, February 1, 2017

In a January 2015 report, we discovered that 74% of jails that adopt video visitation go on to ban in-person visits. Fortunately, the movement to protect in-person visits from video technology has continued to grow. Here are some recent developments we wanted to share:

  • New Jersey legislation, A4389, that would protect in-person jail visits and require that video visits cost no more than $0.11/minute unanimously passed the Assembly Law and Public Safety Committee.
  • An editorial from Maine’s Bangor Daily News called on Maine to follow Texas’ lead and ensure that jails maintain in-person visits, for the benefit of prisoners and their families, and, ultimately, the state.
  • Fifty-two organizations nationwide signed on to support the Video Visitation in Prisons Act introduced by Senator Tammy Duckworth. The Act would require the Federal Communications Commission to regulate video visits. It would also require that the Bureau of Prisons continue to provide in-person visits and only use video technology as a supplement to in-person visitation.

    Additionally, over 40,000 individuals have signed a Care2 petition in support of Senator Duckworth’s Video Visitation in Prisons Act. You can still sign.

The first ever national survey of in-state jail phone rates finds some jails charge more than $1.50 a minute.

by Aleks Kajstura, January 19, 2017

Two recent submissions to the FCC shed new light on the high cost of in-state phone calls from jails. While the campaign to make phone calls from prison and jail more affordable for family and friends of incarcerated people has made significant progress, the new filings underscore how private companies continue to avoid regulation while charging unconscionable rates.

These submissions present new research which reveals that some in-state calls cost over $1.50 a minute, and finds pricing structures that “bear a remarkable similarity” to practices prohibited by the FCC.

In order to “highlight the current ICS [Inmate Calling Service] landscape” for the FCC, Lee Petro, counsel for the Wright Petitioners, and the Prison Policy Initiative (thanks to members of our Young Professionals Network) conducted a survey of jails served by the major ICS providers.

The most significant discovery made from reviewing the current pricing policies of the ICS providers was that several ICS providers have imposed a rate structure for intrastate ICS calls that bear a remarkable similarity to the now-prohibited “connection fee” which was prohibited in the 2015 Second Report and Order, and memorialized in Section 64.6080 of the Commission’s rules.

These pricing schemes have resulted in 15 minute calls that would cost $24.95 from the Arkansas County Jail via Securus and $17.77 from the Douglas County jail in Oregon via Global Tel*Link.

You can find the summary of the Comments submission findings in the Ex-Parte submission, and the rates for all of the jails surveyed in exhibits B and C of the Comments submission (starting on page 82), and exhibits A and D in an updated filing reflecting Legacy’s correction of their advertised rates.

Comments (1)

NPR covers video visitation, and reform legislation is introduced in Congress.

by Peter Wagner, December 8, 2016

It’s been a big week for the movement for telephone justice:

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For the first time since 2013, in-person visits will be allowed at Travis County jails.

by Alison Walsh, April 19, 2016

Visits in Travis County, Texas, took on a special significance today. This morning marked the end of the county’s video-only visitation policy and the first time since 2013 that people incarcerated in the county’s jails were able to see their loved ones through a plexiglass window instead of a computer screen.

In 2013, Travis County phased out its in-person visitation program and adopted a video-only visitation policy. Jail administrators claimed that video was more efficient and conducive to more frequent visitation. Families reported a different experience, and the current psychological research confirms that video and in-person communication are far from equal.

The reversal in Travis County sets a new precedent. While almost three-fourths of the jails that adopt video visitation also ban in-person visits, the Travis County jails are now an example of how the technology can supplement in-person visits and improve communication options for families.

Congratulations to Grassroots Leadership, and to the formerly incarcerated people and their families whose advocacy brought about this change!

Travis County, Texas' experience shows: video visitation often fails to meet expectations.

by Emily Widra, April 18, 2016

Last week we wrote about the psychological differences between in-person and video communication. This week, we decided to look into how incarcerated people and their families feel about using video visitation and how this compares to the expectations that sheriffs have when they adopt video visitation.

In 2009, the Travis County Sheriff’s Office in Texas made the transition from 100% face-to-face visitation to 50% face-to-face and 50% video visitation. In 2013, the Sheriff’s Office went further, eliminating in-person visitation in favor of 100% video visitation.

What arguments do sheriff’s offices make to support the decision to ban in-person visitation in favor of video-only visitation? Some claim video visitation is more efficient, allows for more frequent visitation, and can reduce the introduction of contraband into correctional facilities.

Claim: Video visitation is more efficient.
Travis County’s experience: Travis County’s experience shows that visitation and in-person visitation can be used together to allow for increased efficiency and a greater frequency of visits. For example, the average wait time for a face-to-face visit before the Travis County Sheriff’s Office offered video visitation was 1.5-3 hours. When the jail offered both video and face-to-face visitation, the average wait time was reduced by half. With video visitation as the only option, appointments did drastically shorten wait time, but the wait can still be up to a full hour when an appointment is not scheduled in advance. While pre-scheduling visitation can be beneficial for some families, we’ve spoken to many who find coordinating issues like transportation to the jail, childcare, and employment ahead of time to be difficult.

Claim: Video visitation allows for more frequent visitation.
Travis County’s experience: The Sheriff’s Office found that the average number of visits per year was highest when they offered both video and face-to-face visitation, leading to about 1,429 more visits per month than when the Sheriff’s Office only offered in-person visits. The number of visits dropped dramatically when the Sheriff’s Office went to video-only visitation.

Claim: Video visitation can reduce the introduction of contraband into correctional facilities.
Travis County’s experience: Because many in-person jail visits are conducted through glass, there is no reason to think that video would lead to a greater reduction in contraband than a through-the-glass visit. In fact, according to a report by Grassroots Leadership and the Texas Criminal Justice Coalition, disciplinary cases in Travis County jails for possession of contraband increased an overall 54% following the elimination of all in-person visitation.

Claim: Incarcerated people and their families will love video visitation.
Travis County’s experience: Two years after changing to video-only visitation, the Travis County Sherriff’s Office surveyed visitors about their experience with video visitation. A majority of the respondents had experienced both in-person and video visitation at the jail and 43% had never had face-to-face visitation at the jail.

While the majority rated their experience with video visitation as positive, almost all (91%) reported they would prefer face-to-face visitation.

Visitors prefer face-to-face visitation, even when that requires the visitor and incarcerated person to be separated by glass. As we reported last week, the reasons for this preference are numerous: video communication reduces the natural flow of conversation, slows the process of establishing trust, prohibits the intimacy and social connection that come with in-person visits, and leads to shorter conversations and reduced interactivity. Another reason for this preference might come from the fact that over 90% of video visits in Travis County took place at the jail and not from a home computer, making video far less convenient than one might think. It looks like visitors prefer face-to-face even if it means waiting longer to visit.

So taking all of these factors into account, what did the Travis County Sheriff’s Office decide to do?

In 2015, the sheriff’s office announced it would move back in the right direction by reinstating in-person visitation and only offering video visitation as a supplemental option. We hope that other county sheriff’s offices will follow suit or will, at the very least, start surveying incarcerated people and their visitors about their experience with video visitation.

For the complete survey data from Travis County, see: https://traviscountytx.iqm2.com/Citizens/FileOpen.aspx?Type=1&ID=1454&Inline=True.

The federal courts have issued a second stay of the FCC's October 2015 order. Families should expect caps and bans on ancillary fees.

by Bernadette Rabuy, March 24, 2016

Yesterday, March 23, 2016, the federal courts issued a second stay of the Federal Communications Commission’s historic October 2015 order that would have expanded regulations of the prison and jail telephone industry to in-state calls and ancillary fees.

It’s a little complicated because on March 16, the FCC issued a public notice reminding the phone companies that the interim rate caps of $0.21/minute (debit/prepaid) and $0.25/minute (collect) should apply to in-state calls. Just as expected, the companies went running to the courts in response. The bad news is that, for now, the courts have sided with these billion-dollar interests that have been price gouging families for far too long. The good news is that families will benefit from the bans and caps on ancillary fees, which can double the cost of a call.

Barring new court developments, here is what families of incarcerated people can expect to be charged:

For prisons, in effect now:

Inter-state calls will continue to be capped at a maximum of $0.21-$0.25/minute for debit/prepaid or collect, respectively. These are the rate caps that went into effect in February 2014. For now, in-state calls are not subject to rate caps.

The abusive hidden fees that our report Please Deposit All of Your Money: Kickbacks, Rates, and Hidden Fees in the Jail Phone Industry found can easily double the price of a call are now capped at:

  • Payment by phone or website: $3 (previously up to $10)
  • Payment via live operator: $5.95 (previously up to $10)
  • Paper bills: $2 (previously up to $3.49)
  • Markups and hidden fees embedded within Western Union and MoneyGram payments: $0 (previously up to $6.95)
  • Markups and hidden profits on mandatory taxes and regulatory fees: $0 (We’ve seen these markups and hidden profits on “mandatory” taxes be 25% of the cost of the call)
  • All other ancillary fees: $0. (There are many of these charges. Some of the most egregious ones are $10 fees for refunds, $2.50/month for “network infrastructure” and a 4% charge for “validation”.)

For jails, starting June 20, 2016:

Inter-state calls will continue to be capped at a maximum of $0.21-$0.25/minute, depending on whether the call is debit or collect. These are the rate caps that went into effect in February 2014. For now, in-state calls are not subject to rate caps.

The caps on the abusive fees discussed above will go into effect for calls from jails on June 20th.

After the court’s partial stay on the FCC order is lifted

Assuming that the federal court eventually sides with the FCC and allows the October order to go fully into effect, families can expect to see the following results at a later date:

  • The following rate caps will apply to in-state calls:
    • In prisons, the cost of a call will drop to $0.11/minute.
    • In jails, the cost of a debit/prepaid call will fall to $0.14/minute to $0.22/minute, depending on the size of the jail. (Traditional collect calls will initially be higher and then, over a two-year period, fall to the $0.14-$0.22/minute level.)
  • For both prisons and jails, the companies will be prohibited from defying the FCC’s rate caps by steering families to abusive “single call” products like Text2Connect™ and PayNow™ that charge $9.99-$14.99 for a single call.

The court has not set a schedule for the case yet, so we do not know when the partial stay might be lifted.

International calling and advanced communication services

The FCC also sought comments on regulating international calling and advanced communications services like video visitation and email, so the FCC is likely considering regulations of those services as well. The comment period closed in January, and we do not know when the FCC will rule on those issues.

Update March 30, 2016: The FCC has clarified what rules are in effect.

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Mississippi just slashed its phone rates beyond what was required. What does that say to the states challenging the FCC's original order?

by Alison Walsh, March 23, 2016

The Mississippi Department of Corrections sent me an interesting press release last Friday about the state dropping the cost of prison phone calls from 22 cents to 11 cents per minute. The timing coincides with the FCC’s March 17 deadline, but the low rate is notable – and not just because Mississippi once ranked 48th in the country in call affordability. Under the terms of the Federal courts’ stay, states were only obligated to reduce their prepaid and debit rates to 21 cents per minute.

Now 11 cents isn’t a random figure. It’s the cap the FCC ordered, now stayed by the court. Back in 2015, the FCC concluded that 11 cents was a reasonable maximum rate for prisons to charge. This price limit was set to go into effect before the federal appeals court put certain sections of the FCC’s order on hold. Mississippi opted to go ahead with a rate of 11 cents voluntarily.

What prompted the steep decrease in Mississippi? In the third paragraph, Commissioner Marshall Fisher expresses concern for the families who pay a high price to speak to their loved ones: “We receive constant complaints from inmate family members and others regarding the high cost for phone service…This decision will significantly reduce expenses to the families.”

It looks like Mississippi has turned over a new leaf. The last head of the Mississippi prison system left a very different mark on telephone history. Former Commissioner Christopher B. Epps pled guilty last year to charges stemming from his role in a bribery scandal in which he accepted kickbacks from consultants of private companies, including phone giant Global Tel-Link, in exchange for awarding DOC contracts.

Whatever its motivations are for slashing its rates, Mississippi made an important point. As we reported earlier, a group of nine states came together to argue that the FCC set rate caps too low to account for the costs involved in providing phone service. Mississippi, without stalling or protesting, just proved that the FCC’s rate caps are workable after all.

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We explain what rates and fees to expect thanks to the FCC's October 2015 order and when for prisons and jails.

by Peter Wagner, March 17, 2016

March 24, 2016: The federal courts have issued another stay of the FCC’s order. Please see our new blog post for what to expect.

The Federal Communications Commission’s historic October 2015 order expanding its regulations of the prison and jail telephone industry goes into effect today. It’s a little complicated because prisons and jails have different effective dates, and part of the FCC’s order has been stayed by the federal courts. And on March 16, the FCC issued a public notice — which if the companies stay true to form, they are likely to challenge in court — reminding the companies that in-state calls are also to be capped. Barring new rulings from the court, here is what the families of incarcerated people can expect.

For prisons, starting today:

Both in-state and inter-state calls are capped at a maximum of $0.21-$0.25/minute for debit/prepaid or collect, respectively. (A 15-minute collect call that cost $6 in Arizona yesterday will cost only $3.60 today.(*))

The abusive hidden fees that our report Please Deposit All of Your Money: Kickbacks, Rates, and Hidden Fees in the Jail Phone Industry found can easily double the price of a call are now capped:

  • Payment by phone or website: $3 (previously up to $10)
  • Payment via live operator: $5.95 (previously up to $10)
  • Paper bills: $2 (previously up to $3.49)
  • Markups and hidden fees embedded within Western Union and MoneyGram payments: $0 (previously up to $6.95)
  • Markups and hidden profits on mandatory taxes and regulatory fees: $0 (We’ve seen these markups and hidden profits on “mandatory” taxes be 25% of the cost of the call)
  • All other ancillary fees: $0. (There are many of these charges. Some of the most egregious ones are $10 fees for refunds, $2.50/month for “network infrastructure” and a 4% charge for “validation”.)

For jails, starting June 20, 2016:

Both in-state and inter-state calls are capped at a maximum of $0.21-$0.25/minute depending on whether the call is debit or collect. (A 15-minute call that today costs $12.75 in Alameda County, California will cost no more than $3.15 (debit) or $3.75 (collect) on June 20th. A 15-minute call today that costs $14+ in Livingston and Mecosta counties, Michigan and Dodge, Kewaunee, and Walworth counties, Wisconsin will cost no more than $3.15 or $3.75 on June 20th.)

The caps on the abusive fees discussed above will go into effect for calls from jails on June 20th.

After the court’s partial stay on the FCC order is lifted

Assuming that the federal court lifts its partial stay and the FCC’s October order goes fully into effect at a later date, families can expect to see the following results:

  • In prisons, the cost of a call will drop to $0.11 a minute.
  • In jails, the cost of a debit/prepaid call will fall to $0.14 to $0.22 a minute, depending on the size of the jail. (Traditional collect calls will initially be higher and then, over a two year period, fall to the $0.14-0.22 level.)
  • For both prisons and jails, the companies will be prohibited from defying the FCC’s rate caps by steering families to abusive “single call” products like Text2Connect™ and PayNow™ that charge $9.99-$14.99 for a single call.

The Court has not set a schedule for the case yet, so we do not know when the partial stay might be lifted.

International calling and advanced communication services

The FCC also sought comments on regulating international calling and advanced communications services like video visitation and email, so the FCC is likely considering regulations of those services as well. The comment period closed in January, and we do not know when the FCC will rule on those issues.

 

Notes:

* The maximum 15-minute collect call charge allowed under the new rules is $3.75, but Arizona’s in-state collect calls are going to cost $3.60 because of a quirk in how Arizona’s pricing was set up. Previously, Arizona had a high first minute charge and then charged $0.24 a minute. Arizona is choosing to lower the first minute charge to comply with the FCC rules, but isn’t raising the per minute charge. We chose the Arizona example for this post because we knew that that state had in-state collect call rates much higher than the new caps and because Arizona was willing to confirm their then-existing rates. Some other states, like Mississippi, did not respond to repeated requests to confirm the rates charged to families in their state.

Update March 18, 2016: Yesterday, Mississippi finally sent us enough information to determine their new and old rates. Prior to this week, a 15 minute call cost $5.90 ($2.60 to connect plus $0.22/minute). That same call now costs $1.65, because the connect charge was eliminated and Mississippi choose to adopt the $0.11/minute rate required by the FCC but stayed by the court. The press release gives a hint as to why Mississippi made that decision: “‘We receive constant complaints from inmate family members and others regarding the high cost for phone service,’ Commissioner Marshall Fisher said. ‘This decision will significantly reduce expenses to the families.'” The Mississippi Department of Corrections deserves credit for doing the right thing here and we hope other states will follow.

Update March 23, 2016: The FCC has posted a guide to the new rules along with instructions on how to file overcharging complaints.

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