Victoria Law on Marketplace: How email services in prison exploit incarcerated people

As our research as shown, companies like JPay gouge people who are already overcharged and underpaid.

by Wanda Bertram, August 8, 2018

In prison, you can be overcharged to send an email – something tricky to explain to people on the outside. On Marketplace this week, Victoria Law breaks down how companies like JPay have managed to turn email into a paid service.

JPay’s service is cheap, Law says, “but not necessarily a great deal.” As we’ve explained in the past, JPay gouges people who earn almost nothing, and who are already overcharged for services like medical care.

Below is the transcribed radio interview in full:

Kai Ryssdal:

A lot of people probably heard of a company called JPay for the first time last week. It’s a technology company, in a way, that operates in prisons in more than 20 states, but it was the Idaho State Correctional System that made headlines after 364 inmates hacked into JPay’s system to steal $225,000 worth of JPay services. Victoria Law has been covering JPay for WIRED and we got her on the phone for a bit more on this story. Welcome to the program.

Victoria Law:

Thanks for having me.

Kai Ryssdal:

So explain to me a little bit, would you, what this service is that JPay provides.

Victoria Law:

JPay provides a number of services. One of those services is “e-messaging,” which is a rudimentary form of email. So if you think about email, say back in the early to mid 1990s, it’s that kind of email, where it’s plain text. You can’t say go from your email to Google or Facebook or something else. JPay charges a fee which they call a “stamp” per page, and a page is roughly 500 words. So if you were, say, to send a long letter, you would have to buy multiple “stamps.”

Kai Ryssdal:

Right. And it replaces, in theory, phone calls – of which there has been much in the news of late about how they’re being made more expensive by Bureau of Prisons policy – but also I imagine regular old snail-mail, right?

Victoria Law:

Yes. For many people, JPay even though it is expensive, it is still cheaper than the price of a prison phone call, which can be anywhere from $.20 or $.21 per minute to as much as $18 for a 20-minute phone call.

Kai Ryssdal:

Wow!

Victoria Law:

So JPay is still cheaper, but it is not necessarily a great deal. If you think about the postal service, you can put your letter plus three photos of a family reunion or a new baby into an envelope, throw a stamp on it, throw in the mailbox and that’s it. With JPay you would have to pay for the letter, and then for each photo individually.

Kai Ryssdal:

There are probably no consumer satisfaction surveys for JPay…But do you know, what the inmates think about it versus the way it used to be?

Victoria Law:

First of all, JPay, when it contracts with a state prison system, that is the only company that has e-messaging.

So it’s not like on the outside where if you don’t like Yahoo or whatever, you go to Gmail, you either use the contracted e-messaging company whether it is JPay or one of its competitors, or you don’t use e-messaging at all.

So for many people they use it because that is their only choice, but they also note that, say, if their family member is elderly or doesn’t have a computer, it then makes it much more difficult to communicate because prisons that have contracted with JPay have also used this as an opportunity to cut down on the kinds of mail that people can get.

Kai Ryssdal:

A word here about the cost of these things, of this service rather, and you lay it out pretty well in this article, but $.47 inside a prison is not the same as $.47 outside the prison.

Victoria Law:

No, you have to remember that the majority of people in prison, if they are working a job in the prison, make something around $0.12 an hour. That money has to pay for not only things like JPay, but also necessities like aspirin – or in many prisons they charge a co-pay for a medical visit. So it falls largely upon the family members of people who are inside jails and prisons to cover these costs.

Kai Ryssdal:

Victoria Law writing about JPay most recently in WIRED. Her book about part of the prison complex in this country is called Resistance Behind Bars: The Struggles of Incarcerated Women. Victoria, thanks a lot for your time. I appreciate it.

Victoria Law:

Thanks for having me.

The Idaho prison tablets “hack” is a lesson in how to cover the prison business

Stories about prison tablets are becoming more common. We offer tips to newsrooms for covering this issue fairly.

by Wanda Bertram, August 2, 2018

This month, while we were uncovering the hidden costs of JPay’s “free” prison tablets, people incarcerated in Idaho were discovering something else: a way to “hack” JPay’s software to transfer credits to their own accounts.

It’s never certain how a story like this will be covered in the news, or how readers will react. But on Twitter, readers overwhelmingly sympathized with the “hackers” behind bars:

We tip our hats to readers who intuitively put this story into perspective. However, some news sites missed the point, with headlines like “Prison inmates hacked into tablets to steal nearly a quarter-million dollars,” or “Inmates ‘Hack’ Prison-Issued Tablets, Swiping $225,000 in In-App Bucks for Music and Games.”

For newsrooms covering prison tablets, we have some suggestions:

1. Be wary of describing prison retailers the way they describe themselves. A company that “provides inmates with access to the outside world” at no cost to taxpayers sounds good, but what if that company sustained itself by grossly overcharging people in prison?
2. If you’re talking about credits, don’t say “dollars.” A “quarter-million dollars” in tablet credits buys a lot less than you’d expect (see #3 and #4).
3. Explain that the credits aren’t just for music and games. People in prison are also charged for video chats, email and money transfer – things that cost you and me almost nothing. Most of the Idaho hackers gifted themselves $1,000 in credits (or less). That amount – at least in other states whose contracts we’ve studied – buys less than 60 hours of video chat.
4. Don’t forget to explain that these systems are unlike anything in the free world. The economy for digital services in prison is broken, with prisons often offering monopoly contracts to providers that will charge customers the most.

Finally, a general tip for covering the prison business: Talk to incarcerated people and their loved ones. For those forced to use JPay, the big story may not be the “exploitation” of vulnerable software, but the company’s ongoing exploitation of vulnerable families.

Securus asks FCC to look the other way while it expands; advocates and families call its bluff

In our rebuttal to Securus, we disprove the company's claims of healthy competition in the prison phone market.

by Aleks Kajstura, July 31, 2018

Two weeks ago, the Prison Policy Initiative, along with the Wright Petitioners and other advocates, called on the Federal Communications Commission to stop the merger of prison phone companies Securus and ICSolutions. Following Securus’ reply, we filed a rebuttal today demonstrating why the company should not be allowed to acquire its last effective competitor for prison and jail phone contracts.

Securus tried to argue that there’s still plenty of competition left in the market. The company quibbles over the methods we used to calculate its future market share (should it acquire ICSolutions). But the math here is not really that complicated: When a giant industry player acquires a competitor, there is immediately one less player, which reduces competition.

And competition in the prison phone market is more important than ever. Prisons and jails are finally starting to pay serious attention to the rates shouldered by incarcerated people and their families, taking these concerns into account when they choose a phone provider.

Securus, meanwhile, “continues to engage in charging unlawful and egregious rates,” as well as enabling illegal cell phone tracking. Securus is asking the FCC to look the other way as it acquires one more of its competitors. It must be prevented from expanding its frontier for misconduct.

For our detailed analysis of why Securus/ICSolutions are wrong about diversity of competition, and barriers to entry and expansion in the prison and jail phone market, see Exhibit D of our filing.

Texas prisons, we’ve got some questions about your commissary vendors

In a follow-up to our commissary report, we look at Texas commissary vendors and discover some surprising findings alongside the usual suspects.

by Stephen Raher, July 26, 2018

One of the original inspirations for our report on prison commissaries earlier this year was a 2010 article from the Texas Tribune that analyzed $95 million in purchases at prison commissaries in the previous fiscal year. Because of the solid information already contained in the Tribune article, we chose not to use Texas as one of our sample states. But given the size of the Texas prison system, it seemed important to conduct some kind of review of commissaries in the Lone Star State.

This time, we looked at the sources of goods rather than spending patterns among incarcerated people, and discovered a couple of surprising findings alongside the usual major vendors.

The data

Using spending data available through the office of the Texas Comptroller, we were able to get a sense of where the state prison system buys commissary goods. Although there is no way to isolate commissary spending specifically, the Texas Department of Criminal Justice (TDCJ) lists its expenditures by category. One expense category is “cost of goods sold–merchandise for resale,” and it’s a reasonable guess that all or nearly all of this spending is for commissary inventory.¹ In Fiscal Year 2017, TDCJ reported $77.6 million in purchases in the merchandise-for-resale category, which is roughly in line with what one would expect to see in a system that generates around $100 million in annual sales.

Our findings

Even though the purchasing data is only broken down by general category, there are a few observations and questions that emerge:

• Once again, Keefe is king. As we noted in our commissary report, even in states (such as Texas) that have not privatized commissary operations, the large commissary companies can still make money. Case in point: the largest single vendor in the data we examined was Keefe, accounting for nearly $19 million in inventory spending (about a quarter of all of TDCJ’s commissary purchases for the year).
• But why is Citibank making money on commissary too? Oddly, the third largest vendor by dollar-amount is Citibank, accounting for slightly over $6 million in purchases. This is a bit surprising, since Citibank doesn’t really sell “merchandise.” There’s no quick way to find out what this money is for – some of it could be money orders purchased by incarcerated people, but it could also be some kind of transaction fees, digital services sold to incarcerated people, or an actual product sold by Citibank. In any case, the point is: Citibank is receiving a big chunk of money from the Texas commissary system.
• And most mysterious of all, we have the curious case of Taste ‘n Tell International. Among the fifteen largest vendors in in the FY 2017 purchase data is a company called Taste ‘n Tell International, LLC, which received $1.9 million in payments from TDCJ in FY 2017. This company jumps out because it shipped goods to TDJC and issued invoices, but the state sent its payments to a financing company called Bayview Funding. This is because Taste ‘n Tell had obtained cash under a “factoring agreement” – a business financing arrangement where a financial firm (in this case, Bayview) purchases accounts receivable from an operating company (Taste ‘n Tell) at a discount from face value. Bayview makes money by pocketing the difference when the customer (TDCJ) pays.

Factoring by Taste ‘n Tell is a bad sign. Factoring is generally more expensive than traditional business financing options like bank loans. As a result, it is often used by new companies that lack a track record of profitability, or by companies in financial distress. Taste ‘n Tell is not particularly new (it was formed in 2008), but its financial affairs do look a bit rocky. Public records show that the company has been on the losing end of five lawsuits since 2012, with total judgments reaching almost $200,000. The company’s apparent owners have both filed personal bankruptcy petitions in the past, and the company’s headquarters appears to be a private residence in St. Louis.

Taste ‘n Tell’s use of factoring matters because it likely impacts the prices it charges TDCJ, which in turn impacts the prices charged to incarcerated people through the commissary. Are people in Texas prisons paying inflated prices in order to help Taste ‘n Tell get quick cash from a factoring company? That requires a closer look at what TDCJ is buying.

A sampling of invoices from FY 2017 shows that TDCJ purchases hygiene and food products from Taste ‘n Tell. Many of these items are not sold to the general public, making price comparisons difficult, but there are a couple of items that allowed us to shop around. First, in June 2017, TDCJ bought approximately 265,000 Femtex brand tampons (in cases of 480) from Taste ‘n Tell, for $45 a case (or 9¢ per tampon). The same brand of tampon retails for basically the same price on Amazon. The second example comes from June 2017 when TDCJ ordered 1,200 cases of Encore Premium garlic powder (12 bottles per case) for $9.24 a case (or 77¢ per bottle). The same brand is available for less (69¢ per bottle) to others who order in bulk from a wholesaler.

So why is Texas doing business with Taste ‘n Tell? Available data suggests that Taste ‘n Tell isn’t providing bargains. So why else would TDCJ be doing business with a small company that has a track record of not paying its bills? It’s hard to say. Perhaps Taste ‘n Tell satisfies some procurement quota for small or minority-owned businesses. Maybe the company is owned by people who have the right political connections. Or Taste ‘n Tell could actually have submitted the lowest bid.

Whatever the reason, the Taste ‘n Tell example is another reminder that commissary customers can’t hunt for the best price–they are captive to purchasing managers who often end up signing off on head-scratching deals like the Taste ‘n Tell purchases.

How to spot the hidden costs in a “no-cost” tablet contract

There's no such thing as a free lunch - or a free tablet.

by Wanda Bertram and Peter Wagner, July 24, 2018

If someone offered you a free computer, you’d rightly be suspicious that there were strings attached. So when private companies offer “free” tablets to incarcerated people, politicians are understandably skeptical, looking for hidden costs to the state.

But in their quest for an answer, politicians will often fail, as we saw in New York State earlier this year. Private company JPay signed a contract with the New York Department of Corrections to give free tablets to 52,000 incarcerated people. Facing questions from legislators, the department insisted – truthfully – that taxpayers wouldn’t pay a dime.

Legislators dropped the issue without asking the bigger question: What would motivate a company to give away 52,000 tablet computers for free?

We filed a public records request, and got a more complete answer: The 52,000 “free” tablets are part of a package deal (or “bundled contract”) of several JPay services that gouge incarcerated people and their families.

The contract contains virtually every exploitative trick we’ve documented in the past several years, including:

• Taking over the state prisons’ banking system, so they can add fees for services like depositing money. Transferring just $10 to a loved one’s account in a New York state prison will soon cost between $3.15 and $4.15.
• Selling $0.35 “stamps” for a product they have the nerve to call email. (We all have a love/hate relationship with our inboxes, but calling prison messaging email is not fair to email.)
• Providing refunds to incarcerated people when they are released, not in a check, but via a pre-paid debit card rife with fees – such as monthly “service” fees, fees for checking your account balance, or automatic fines for inactivity. (You can request a paper check instead – for $10.)
• Offering video chats at $9 for every 30 minutes.
• Charging above-market prices for media, such as music and e-books.

These provisions explain how JPay expects to make almost $9 million in five years from a contract that is free to the state: by selling profitable, fee-laden services against “complimentary” products like tablets.

New York state legislators never bothered to solve this mystery, but it’s ironic how close some of them got. Take Republican Assemblyman Steve Hawley, who demanded: “If it’s this easy to encourage vendors to provide free tablets to inmates, why aren’t they being provided to our students?” The answer, as columnist Erica Bryant points out, is that students would never purchase a fake “stamp” to send an email to their parents.

Companies like JPay are offering “free” tablet programs to a growing number of states, and legislators should approach these offers with caution. You don’t need an advanced degree to find the hidden costs in New York’s “no-cost” contract. The trick is looking not only at taxpayer costs, but also at the exploitation of incarcerated people and their families.

New York City to make all calls from jail free

New York City becomes the first jurisdiction to make calls home from jails free. Who else is going to follow this smart step?

by Peter Wagner, July 19, 2018

Yesterday, the New York City Council made New York the first jurisdiction in the country to make telephone calls from its prisons and jails free. The city will not only give up the commission it currently makes on phone calls – it is going a step further and making the phone calls themselves free. This change will save the poorest families in the City of New York more than $8 million a year.

In many prisons and jails, calls home from jail are very expensive, costing up to $1/minute. Typically, the facilities grant one phone company a monopoly contract in exchange for the company sharing the revenue with the facility. Some jurisdictions, however, including the New York State prison system, have refused to accept kickbacks on contracts and have instead negotiated for lower rates. They argue (correctly) that giving up that income is a cost-effective investment in lowering recidivism.

Going further and just paying for the calls makes particular sense in jails, where people are either serving short sentences or are detained only because they are too poor to make bail.

This change will be a big deal for the families, but the cost may be quite modest for the system. For example, prison systems like Nebraska have proven that it’s possible to get the rates down to just over a penny a minute when they refuse to take a commission. The New York City jail has economies of scale over Nebraska’s prisons, and the city will be saving the vendor the expensive hassle of individually billing tens of thousands of families.

With this legislation, New York City has not only joined the ethical jurisdictions that are standing up for their poorest families – they have catapulted into the lead. Who will follow?

The legislation takes effect in 270 days, giving the city jail system time to negotiate a new telephone contract.

Families and advocates ask FCC to stop phone giant’s further expansion

We argue that Securus' history of misconduct should make it ineligible to acquire competitor ICSolutions.

by Aleks Kajstura, July 17, 2018

Yesterday, the Prison Policy Initiative joined the Wright Petitioners and other advocates in calling on the Federal Communications Commission to stop the merger of prison phone companies Securus and ICSolutions. If the FCC approves Securus’ acquisition of ICSolutions, it will effectively hand the market for prison phone services to Securus and its last major competitor, GTL. Our filing objects to the merger under the FCC’s “character and fitness” test.

Securus’ history of repeatedly flouting commission rules – including deliberately misleading the FCC during a similar review last year, for which it was punished with an unprecedented $1.7 million fine – should alone make it ineligible to purchase one of its competitors. The company has repeatedly tried to circumvent regulation in order to increase its profits from prison phone calls, and as recently as May was caught enabling illegal cell phone tracking.

Our filing includes a detailed analysis of the concentration of the prison and jail telephone industry. We calculated market share in two different ways; by either measure, Securus and GTL are poised to control between 74% and 83% of the market. Except for ICSolutions — which Securus is seeking to acquire – no other company has above 3% market share.

This diminished competition will give facilities less choice and less ability to draft contracts that truly meet their needs. Such a decline in the power of facilities to negotiate with the phones companies comes at a particularly bad time: when a growing number of facilities are finally seeking contracts that lower phone rates for the families of incarcerated people.

Securus and ICSolutions have until July 23rd to respond to our objections. The Federal Communications Commission will rule shortly thereafter, either allowing the license transfer to go ahead, rejecting it, or ordering a hearing.

New report, Out of Prison & Out of Work, calculates the first unemployment rate for formerly incarcerated people

Formerly incarcerated people overwhelmingly want to work, but they face huge obstacles in the job market.

July 10, 2018

Easthampton, Mass. – For the 5 million formerly incarcerated people living in the U.S., landing a job means more than just personal success: It means finding a place in their communities and being able to care for their loved ones again.

It’s well known that the obstacles to finding a job are severe for formerly incarcerated people. The scale of this problem, however, has been difficult to measure – until now.

In Out of Prison & Out of Work, the Prison Policy Initiative calculates that 27% of formerly incarcerated people are looking for a job but can’t find one:

This rate, which surpasses anything Americans have experienced since the height of the Great Depression, is especially striking given the report’s other findings:

• Formerly incarcerated people are more likely than the average American to want to work;
• People of color and women face the worst “penalties” in the job market after going to prison, making historical inequalities in the labor force even worse;
• Unemployment is highest for people released in the last two years, when they are most vulnerable to re-incarceration.

“These high unemployment rates reflect public will, policy, and practice – not differences in aspirations,” said author Lucius Couloute. In the report, he lays out policy solutions for closing this vast employment gap, including:

• A temporary basic income for formerly incarcerated people after their release;
• Automatic mechanisms for criminal record expungement;
• Occupational licensing reform at the state and industry levels.

Today’s report is the first of three to be released by the Prison Policy Initiative this summer, focusing on the struggles of formerly incarcerated people to access jobs, housing, and education. Utilizing data from a little-known and little-used government survey, Couloute and other analysts can describe these problems with unprecedented clarity. In this report and the two more to follow, they recommend reforms to ensure that formerly incarcerated people – already punished by a harsh justice system – are no longer punished for life by an unforgiving economy.

Incremental declines can’t erase mass incarceration

Mass incarceration grew at breakneck speed, year after year. Our reforms need to be equally ambitious.

by Peter Wagner, June 5, 2018

Last month, the Vera Institute of Justice released a useful report with each state’s prison population as of year-end 2017. Their report fills an important gap until the Bureau of Justice Statistics publishes similar (and more detailed) numbers at the end of this year or early next. Compared to how criminal justice data usually works in this country, having numbers just 6 months old feels like a luxury.

Now, armed with timely data, we should discuss what this means and why our elected officials aren’t doing enough. But first, here are the big picture takeaways from the report:

• Total prison population is down 1% over the previous year.
• Some states are down even more, including Maryland, down 9%.
• Twenty states increased their prison populations, and half of those hit new all-time-highs.

By adding in other historical data, we can bring the broader trends into focus and highlight a hidden truth behind the slow decline of the national prison population: the sustained reductions in prison populations in just three large states — California, New York and New Jersey (plus, in the last 5 years, the Bureau of Prisons) — are responsible for a disproportionate share of the recent prison decline.

The prison populations of those three states peaked at different times, but to keep things simple, let’s look at the impact policy changes in those states have had, on the country and on themselves, since 1999 (when New York and New Jersey peaked):

So the news that Maryland’s prison population was down 9% during 2017 is good news. And it’s even better news in the context that this one-year drop comes after 6 consecutive years of smaller decreases. But through the longer lens of history, we see that Maryland has much further to go to undo the damage caused by the 1980s alone, when its prison population grew by 8% each year for a decade.

Nationwide, the state prison population in this country is 4.5 times larger now than it was in 1980, because the 1980s and 1990s saw very high rates of annual growth, year after year:

As you would expect, some years were worse than others. For example, the entire national prison system grew by about 12% in both 1981 and 1982. The historic but single-year 9% drop in Maryland can hardly make a dent in the national damage done in just those two years. Neither can reformer New York, whose entire state prison population is currently smaller than the growth in the national prison population each and every year in the 1990s.

We arrived at our position as the world’s largest incarcerator not overnight, but by making the wrong choices to large effect, year after year for decades. Undoing it will require making the better policy choices, year after year, with the same consistency.

There are many ways to do better. Take the sentences imposed when someone is found guilty by a court. In the United States, the most common outcome is incarceration. In other countries, other options are more common, as explained by this graph, based on data from a Finnish government report:

In the United States, the most common punishment upon a guilty verdict is incarceration. Other countries rely more heavily on a range of options from fines, warnings, community service and “control of freedom,” which in the United States would be called probation.

I found this study cited in a very useful 2011 report by the Justice Policy Institute, Finding Direction: Expanding Criminal Justice Options by Considering Policies of Other Nations. The report compares large stable democracies, finding a lot of basic similarities: educational attainment, government spending on education and even the occurrence of crime. Where they differ is on approaches to criminal justice, both in terms of incarceration, and in many of the policy choices that lead to it.

The Justice Policy Institute report emphasizes that it’s not just the size of the systems, but how they are run that matters. For example:

• Adults in Finland are more than twice as likely to be “suspected, arrested, or cautioned” by law enforcement than adults in the United States. (This is true even though Finland has a fewer police per capita than the United States.) (p. 15) (Despite the frequency of these interactions, 96% of Finns report trusting the police, indicating significant qualitative differences in police encounters between the U.S. and Finland. The Justice Policy Institute report touches upon these differences, p. 14).
• Sentences for similar crimes are much longer in the United States than in England and Wales, Australia and Finland. (p. 22)
• Even in countries where drug sentences are somewhat similar in length to those in the United States, all countries have a much smaller portion of their prisons filled with people serving drug sentences. (p. 26 and 22) (And this difference isn’t explained by differences in drug usage, p. 27)
• Other countries are more likely to release people to an intermediate status of supervision prior to the maximum end of their sentence. (p. 34-35)
• Other countries are more likely to provide social services rather than confinement to youth, and most countries have much higher ages of criminal responsibility than the United States. (These are laws that allow children as young as 6 — in the United States — or 14 in the case of Germany to be charged with a crime.) p. 47

Of course the Justice Policy Institute report did identify differences between nations, some of which make it harder or easier for those nations to address crime more effectively. But some of these differences also indicate that some of the best ways to address crime might be found outside of criminal
justice. For example:

• Australia, Canada, Finland and Germany each spend a larger portion of their GDP supporting unemployed people than does the United States. (p 55.)

Ending mass incarceration will require a fresh and holistic look at our societal values and priorities. Our challenge is to overcome the ideology that made it so easy for states to create the system of mass incarceration: While building up the system required complex budgetary and infrastructure changes, ideologically it was quite simple for the state to rally the public around locking up “dangerous criminals.” There were no sudden shifts in societal thinking, just a lot of tiny levers that were gradually pulled over 30 years to make every step of the criminal justice system more punitive.

Successfully ending mass incarceration will require the mirror image of the process of creating it: a sustained, multi-decade, 50-state series of policy changes that reduce the prison population significantly, year after year. It’s clear from the data above that the current pace of reform will not end mass incarceration in our lifetimes, but the fact that the system was built so quickly also means that it could, if the political will can be created, be dismantled just as quickly.

Comment letter: Florida’s Department of Corrections should not reduce visitation

In our letter to the Florida Department of Corrections, we explain why cutting visiting hours is bad policy and an inhumane practice.

by Lucius Couloute, May 31, 2018

Florida’s Department of Corrections recently proposed new policies that would allow correctional facilities in the state to reduce their visitation hours by half, limiting opportunities for families to see their incarcerated loved ones in person. You’d be hard-pressed to find many people who actually believe reducing prison visits is a good idea, but the DOC has cited issues with contraband and staff costs as the impetus for the proposed changes.

Senior Policy Analyst Jorge Renaud and I wrote a comment letter opposing the proposed changes, citing established research that shows how reducing visitation is bad correctional policy. Moreover, we argued, it’s simply cruel:

Ensuring that incarcerated people maintain ample connection to the outside world is humane, cost-effective, and would result in less dangerous correctional facilities – to the benefit of everyone.

The plan to reduce these visits in favor of for-profit video chatting will undoubtedly force the families of incarcerated people to visit stale, flatscreen kiosks inside of correctional facilities, or to pay high fees when video chatting from home (a service that is usually free). Both options trivialize the importance of family relationships during periods of incarceration.

Reducing the opportunities incarcerated people have to see their families would be an unfortunate development in Florida’s justice system, which is already being criticized for cutting vital rehabilitative programs this year.

If Florida would like to reduce the need for visitation (because of costs or contraband), reducing the overall prison population would be a good start.

Update: check out journalist Ben Conarck’s twitter thread for coverage of a public hearing on visitation in Florida.